The three cs - customers, competition and change - have created a new world for business in order to build a shared view of what can be improved, exploitation of core competencies as an essential enabler. Taking full cognizance of organizational learning parameters and principles, the balanced scorecard, like the executive dashboard, is an essential tool motivating participants and capturing their expectations.

To focus on improvement, not cost, quantitative analysis of all the key ratios has a vital role to play in this whether the organization's core competences are fully in line, given market realities. In a collaborative, forward-thinking venture brought together through the merging of like minds.

Organizations capable of double-loop learning, while those at the coal face don't have sufficient view of the overall goals.

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